Terms & Conditions

Everything we sell is in New Zealand Currency (NZD$)

New Zealand - Free shipping with any purchase over $100.

$7 shipping for purchases under $100. $10 if you live Rural.

Australia - Free shipping purchases over $300.

Purchases under $300 cost $25.

All other Countries - P.O.A we will send you a DHL shipping quote if you are unhappy with the cost we will refund your original order.

For NZ delivery we use Courier Post with a which is overnight to all non RD addresses (on occasion it can take upto 2 days so try to allow this).

Full price items- Exchange or Credit. 

Sale Items - Final sale 

Full Price - Refund, Exchange or Credit 

Sale items 10-40% off - Store Credit 

Sale items reduced more than 40% -Final Sale

To return an item you must:

FIRST · Make contact with us within 48 hours of receiving the item you are unhappy with and tell us of your unhappiness

THEN · Return the item (at your cost) within 7 days of the date you received, in the same condition as it arrived i.e unworn, and with the original tags.

We will have record of the sale but always best to keep the receipt.

We recommend using a track and trace service to return your item as we cannot help if the item is lost in the post on its return

BUT · We will not accept returns on sale items this includes flash sales / Black Friday etc 

Covid
Due to covid all international sales are currently non returnable and or exchangeable as there are huge delays with shipping we cannot send packages fast enough to have them back within 7 days of the purchase date. So please choose carefully.

Non returnable :( due to hygiene issues (including Dear Dylan bottoms)

Non returnable (not that you would want to anyway :)

We are happy to provide refunds if the situation requires it.

However, in the event of a refund we will retain the original shipping costs.

This will be different depending on the item and the location it is sent to.

Generally in NZ it is $5 to $12 for most addresses and for RD $10 - $15

For Australia $25 and international $45

Also, please note that we are in fact a walk in the door, try on and buy over the counter real life store....

Which means, that though very unlikely, it is possible that you may be buying a product around the same time as someone is buying the exact same product over our counter. If this ever happened, and it turned out that the product is the last of its kind we have, we will give preference to the counter sale. Simply because they would have walked out the door by the time we are notified of and able to action your web sale.

Such a unique happenstance will surely not happen to you. But, if it ever did we would make contact with you immediately via email or telephone and make arrangements for either immediate refund or store credit. You will be completely understanding, and will appreciate and see the humour in the uniqueness of such an unusual event. Kind of like being struck by lightning...

Yes, that was/is an escape clause :-)