Everything we sell is in New Zealand Currency (NZD$)

New Zealand - Free shipping with any purchase over $100.

$7 shipping for purchases under $100. $10 if you live Rural.

Australia - Free shipping on purchases over $350.

Purchases under $350 cost $35.

All other Countries - International shipping is free for purchases over $700.

$50 for all purchases under $450.  If international packages are unclaimed, there is a 50% restocking fee, and the purchaser will pay shipping fees.

 

Within NZ, you may return your product if you are unhappy with it or our service. Unhappiness with our products and service very rarely takes place because we sell quality products with top-quality service. But if it does...

Full price items- Exchange or Credit. 

Sale Items - Final sale 

Full Price - Refund, Exchange or Credit 

Sale items 10-40% off - Store Credit 

Sale items reduced by more than 40% -Final Sale

To return an item, you must:

FIRST · Make contact with us within 48 hours of receiving the item you are unhappy with and tell us of your unhappiness. Please respect this as we are a very small business.

THEN · Return the item (at your cost) within 7 days of the date you received, in the same condition as it arrived i.e unworn, and with the original tags.

We will have a record of the sale, but it's always best to keep the receipt.

We recommend using a track and trace service to return your item as we cannot help if the item is lost in the post on its return BUT · We will not accept returns unless you follow the above steps and we dont accept returns that are sale items this includes flash sales / Black Friday etc. However we often swap out sale items as we hate unhappiness.

International orders
All international sales are currently non-returnable and/or exchangeable, as there are huge delays with shipping, and we cannot send packages fast enough to have them back within 7 days of the purchase date. So please choose carefully. When purchasing from overseas, please be aware that taxes may apply on your end. It is your responsibility to handle and pay these taxes. If a package sent internationally incurs tax charges and the customer does not respond, the package will be returned to us. Once we are able to contact you, we will arrange for re-delivery.

Non-returnable :( due to hygiene issues (including Dear Dylan's bottoms)

Non-returnable (not that you would want to anyway :)

We are happy to provide refunds if the situation requires it.

However, we will retain the original shipping costs in the event of a refund.

This will be different depending on the item and the location it is sent to.

Generally, in NZ it is $5 to $12 for most addresses, and for RD $10 - $15

Also, please note that we are in fact a walk-in, try-on, and buy over-the-counter real-life store....

This means that, though very unlikely, you may be buying a product around the same time as someone is buying the exact same product over the counter. If this ever happened, and it turned out that the product is the last of its kind we have, we will give preference to the counter sale. Simply because they would have walked out the door by the time we are notified of and able to action your web sale.

Such a unique happenstance will surely not happen to you. But, if it ever did, we would contact you immediately via email or telephone and make arrangements for either an immediate refund or store credit. You will be completely understanding, and will appreciate and see the humour in the uniqueness of such an unusual event. Like being struck by lightning...

Yes, that was/is an escape clause :-)